The successful candidate will be required to work within a 24x7x365 shift pattern and must be able to display flexibility and commitment.
Core aspects of the job include:
- Maintaining the security of the data centre
- Greeting customers on arrival, escorting them to racks and providing assistance when necessary
- Installing servers into racks
- Commissioning new hardware on behalf of clients
- Acting as intelligent hands on behalf of clients
- Connecting LAN interfaces and laying network cables
- Loading Operating Systems and drivers
- Liaising with internal teams to highlight and resolve operational issues/improve performance
- Liaising with other groups involved in delivery of service and providing updates to the management
team when required
- Ensuring detailed handover is conducted at beginning and end of shifts
- Contributing towards technical training/induction documentation, technical guides and publications when required
- Monitoring workflow and ensuring tickets are responded to in a timely fashion
- Using network management tools to monitor network status to ensure maximum network performance and service availability
- Undertaking specific projects and tasks relating to the role
- Identifying and developing personal areas of lack of knowledge in order to offer the most efficient and effective service to customers
